Shipping policy

Shipping Policy

At Hand & Oaks, we take great care to ensure your handcrafted wooden handles are delivered to you in pristine condition and in a timely manner. Below, you’ll find details on our shipping processes, timelines, and policies.

Processing Times

  • Made-to-Order Products:
    Since each handle is meticulously handcrafted, please allow [X weeks] for production before your order is ready to ship. For custom or bespoke orders, production times may vary based on design complexity.
  • Standard Orders:
    Orders for in-stock items are typically processed within [X business days].

We will notify you as soon as your order is shipped.

Shipping Rates

  • Domestic Shipping:
    We offer flat-rate shipping of [insert amount] for orders within Canada. Orders above [insert amount] qualify for free shipping.
  • International Shipping:
    Shipping costs for international orders are calculated at checkout based on your location and order size. Duties and taxes may apply depending on your country’s import policies.

Delivery Times

  • Domestic (Canada):
    Estimated delivery within [X-X business days] after your order has shipped.
  • United States:
    Estimated delivery within [X-X business days] after your order has shipped.
  • International:
    Delivery times vary by destination but typically range between [X-X business days] after shipping.

Please note: Delivery times are estimates and may be impacted by unforeseen circumstances such as customs delays or carrier disruptions.

Shipping Carriers

We partner with trusted carriers such as [FedEx/UPS/DHL] to ensure your package is handled with care throughout its journey.

Order Tracking

Once your order has shipped, you will receive an email with tracking information so you can monitor your package’s progress.

Packaging

To reflect the luxury and care behind each handcrafted piece, your order will arrive in premium, eco-friendly packaging designed to protect your handles during transit.

International Duties & Taxes

For international orders, customs duties, VAT, and import taxes are not included in the shipping costs and are the responsibility of the customer. Please check with your local customs office for more information.

Lost or Damaged Shipments

We take every precaution to ensure your package arrives safely. However, if your order is lost or arrives damaged, please contact us immediately at drsheridan@shaw.ca with your order details and photos of any damage. We will work with you to resolve the issue promptly.

Shipping Restrictions

We currently do not ship to [insert restricted regions or countries, if any]. If you have any concerns about shipping to your location, please contact us before placing your order.

Questions?

If you have any additional questions about our shipping policy or need assistance with your order, please contact us at drsheridan@shaw.ca.